What's your response time for Fredericksburg emergencies?+
For active leaks or storm damage, we prioritize Fredericksburg calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Fredericksburg.
How does your pricing work?+
We give every Fredericksburg customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Is Big Toms Roofing a licensed roofing contractor?+
Yes — Big Toms Roofing is fully licensed to perform Roof Inspection in VA, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
Do you offer 24/7 emergency roof repair?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Can you help with my storm damage insurance claim?+
We regularly coordinate directly with insurance adjusters across Fredericksburg, VA and provide the photo documentation and scope reports they need to process claims efficiently.
How many days will a reroof take at my Fredericksburg home?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
Do you install metal roofing or just shingles?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Do you offer a warranty on your roofing work?+
Every Roof Inspection job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Can you inspect my roof before I buy or sell a home in Fredericksburg?+
Yes, we perform pre-purchase and pre-listing inspections throughout Fredericksburg with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Are you only in Fredericksburg or do you cover nearby towns?+
We serve Fredericksburg and the surrounding communities throughout Fredericksburg, VA — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
